A number one Bradford GP is behind two non-public Covid check corporations on the official authorities record which are racking up massive numbers of complaints, the Guardian can reveal.
Knowledgeable Docs and Covid Journey Clinics seem like leaving a path of sad clients who say PCR exams they ordered and paid for have both by no means arrived or turned up late – with some complaining they’ve been pressured to quarantine for a number of days longer in consequence. Each corporations are at the moment receiving massive numbers of one-star critiques on the Trustpilot web site.
Waheed Hussain, the lead senior companion at an inner-city NHS medical observe in Bradford, is listed on Firms Home as a director of Knowledgeable Docs and the guardian firm of Covid Journey Clinics.
He’s additionally the director of a 3rd Covid check agency, Physician Medical Providers, arrange simply three months in the past. On the time of writing, in keeping with Trustpilot, each one among eight critiques the agency had acquired since 3 December was a one-star “dangerous” analysis.
All three corporations’ web sites prominently point out that they’re a “listed supplier on gov.uk”
The complaints are more likely to gasoline requires the federal government to elucidate why corporations which are apparently leaving clients excessive and dry have been allowed to hold on selling their wares on the official record of suppliers that’s scanned by hundreds of individuals on daily basis. Final month PCR exams grew to become obligatory for these getting into and returning to the UK.
Hussain’s companies should not the primary government-listed Covid check corporations to obtain complaints, and plenty of are getting dangerous critiques on Trustpilot. In September, the UK’s Competitors and Markets Authority mentioned shopping for a PCR check was “a lottery”.
Knowledgeable Docs operates from Bradford and, as of Wednesday 15 December, greater than 80% of the 405 critiques of the corporate on the web site Trustpilot had been rated “dangerous”.
In response, Knowledgeable Docs has posted messages on Trustpilot saying: “We have now been overwhelmed with current modifications as a result of new variant. We’re working across the clock to supply the service required. We have now had added stress of logistics corresponding to postal delays.” In some circumstances it has offered an e mail deal with for purchasers to make use of so it could possibly “urgently” cope with their queries, and in others it posted a refund hyperlink to click on on.
Sad clients embody Will Moran, 25, and his girlfriend, who had been obliged to take a PCR check by the top of the second day after coming back from a brief break in Lanzarote. He went on to the federal government web site on 28 November and booked with Knowledgeable Docs, paying £70 for 2 day-2 exams.
However on 8 December, 4 days after his return to the UK, he mentioned the exams had nonetheless not turned up, forcing him to pay for a check with one other firm. Beneath the brand new guidelines, people arriving again within the UK need to self-isolate till they’ve secured a unfavourable consequence.
He mentioned the Knowledgeable Docs exams lastly turned up this week.
“What’s the course of to get on that authorities record of suppliers?” requested Moran. “They aren’t even conducting primary checks on these corporations.”
In keeping with the federal government record, Covid Journey Clinics provides day-2 PCR exams from £15. On Trustpilot as of 15 December, greater than half of the 367 critiques of the agency had been rated “dangerous”.
Brett Ascott, 62, who lives in south-west London, ordered a PCR check from Covid Journey Clinics on 30 November as he was leaving for Spain on 4 December and wished the check to be there when he received house. He mentioned he paid £35, though the headline worth on the federal government web site was £15. “Anyway, no check package arrived and, regardless of three emails and calls, they didn’t reply.”
On 7 December, the day after he arrived again within the UK, Ascott went to a neighborhood walk-in centre and paid an additional £65 to get a lead to 24 hours. He mentioned that when his Covid Journey Clinics check did lastly arrive, it was 4 days too late.
Ascott mentioned the truth that greater than 400 corporations had been on the federal government record “exhibits what a money-making cesspit this has all turn into … I reported this firm to the federal government web site, they usually replied that they’ll reply inside 25 days.” He added: “Who’s monitoring that they’re supplying exams, and their testing procedures? It’s just like the wild west.”
In a press release to the Guardian, Covid Journey Clinics mentioned: “We’re at all times striving to supply a responsive and customer-centred service. This month we now have skilled a current surge in orders as a result of current authorities announcement … Courier corporations have additionally skilled difficulties and delays in delivering the kits to clients on time throughout this era. We additionally skilled a major variety of orders with incomplete supply addresses. We will guarantee clients that now this surge is being managed by the couriers, and we aren’t experiencing any delays.” It mentioned it was asking clients requesting a refund to finish a kind. “
Our buyer help group has been processing these refunds. We might additionally prefer to make clear that our worth for onsite testing is £15 and, if delivered to the house deal with, it’s £35 for a day-2 check.”
Hussain, 47, is called as lead senior companion on the web site of Bradford’s Clarendon Medical Centre, which states he “has expertise in … journey immunisations” and has been concerned in schooling, notably in relation to college students from inner-city backgrounds fascinated about a profession in medication. One other on-line profile says he has been a GP for greater than 13 years.
The administrators of Knowledgeable Docs and Clarendon Kensington Healthcare, which is called because the guardian firm of Covid Journey Clinics, had been approached for remark.